This is a guide how to activate logging in DM.
Step 1: Make sure all Data Manager services are running.
Step 2: Go to the install directory (by default C:\S4M_DM) and try to locate and open the following file: Trace\Data\Config\Plugins\LogFile\S4MLog_LogFile\parameters.txt
Step 3: Replace the content with the following:
Active: True Format: $(RecNr): $(GeneratedUtc): $(TraceKey): $(Level): $(Msg), Other: PID=$(PID), ProcName=$(ProcessName), Hostname=$(Hostname), User=$(AuthUser), Version=$(SWVersion) Output File: C:\S4M_DM\log\S4MLog.csv
Step 4: Make sure the value of the Output File is set to your preferred location.
Step 5: Save the file.
Once this is done, send the generated log file to us for further investigation.
We recommend disabling the textfile logging by setting Active to false in the Parameters.txt. If you don't do this the logfile will keep growing and eventually will take a lot of disk space.